Reference

Legal Terms for Your 3xvidio Account

Using 3xvidio means your account activity, deposits via bKash, Nagad, or Rocket, and any withdrawals are all covered under these terms.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount-level termsData handled with care
3xvidio Legal Terms for Your 3xvidio Account
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Your personal and payment data is handled under strict access controls. We collect only what is needed to run your account, process bKash, Nagad, and Rocket transactions, and meet our compliance obligations. Data is not sold to third parties. You can request a copy of your account data or ask us to correct it at any time by contacting support with your account ID.

Data Retention

Account data is retained for as long as your account is active and for a period after closure as required by our compliance obligations. You may request deletion subject to legal holds.

Cookie Use

We use cookies to keep your session active, remember your wallet preference, and measure how the account dashboard performs. You can adjust cookie settings in your browser at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Requests

To access, correct, or remove your account data, send a written request to our support email with your registered mobile number and account ID. We will respond within a reasonable timeframe.

REACH OUR TEAM

Contact Us About Legal or Account Queries

If you have a question about these terms, your account status, or a payment held under review, our support team handles it directly. Reach us through the channels below and quote your account ID so we can pull your record without delay.

Live Chat Available through your account dashboard. Fastest path for questions about a held withdrawal or a term you need clarified before proceeding.
Email Support Send account and legal queries to our support address listed in your account settings. We aim to respond within one business day.
Help Centre The Help Centre in your account covers common legal questions — account closure, data requests, and payment dispute steps — with answers written for Bangladesh accounts.

Common Legal Questions from Bangladesh Accounts

These are the questions we get most often about account terms, data rights, and eligibility. If yours is not here, live chat or email support can pull up your specific account record.

Access depends on your local law and eligible region. It is your responsibility to confirm that using this platform is lawful where you are before registering or depositing.

We retain your data for the period required by our compliance obligations after closure. You can request deletion of data not subject to a legal hold by contacting support with your account ID.

Contact support through live chat or email with your transaction reference number and registered account ID. We will cross-check the payment log and respond with a status update.

We may update terms when regulations or operations require it. Material changes are communicated via your account notification or registered email before they take effect.

Every login triggers an OTP sent to your registered mobile number. We do not store plain-text passwords, and account access from an unrecognised device prompts additional verification.

Send a request to our support email with your registered mobile number and account ID. We will compile your data record and respond within a reasonable timeframe.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.